Privacy policy

PRIVACY POLICY

Last updated: 1 September 2026

This Privacy Policy explains how Finlay Motors Limited, trading as Tommys Bodyshop Glasgow, collects, uses and protects personal information when you visit our website, contact us, request a quote or use our vehicle repair services.

For the purposes of UK data protection law, Finlay Motors Limited is the data controller responsible for the personal information described in this Privacy Policy.

Our details

Trading name: Tommys Bodyshop Glasgow
Legal company: Finlay Motors Limited
Company number: SC865619

Workshop address:
6 Dixon Place
East Kilbride
Glasgow
G74 5JF

Registered office:
0/1, 95 Finlay Drive
Glasgow
Scotland
G31 2QZ

Email: jason@tommysbodyshopglasgow.com

1. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Vehicle make and model
  • Vehicle registration number
  • Information about vehicle damage or repairs required
  • Photographs of your vehicle or damage that you choose to upload
  • Your preferred method of contact
  • Information contained in messages, enquiries or correspondence with us
  • Details relating to work we carry out for you
  • Technical information such as your IP address, browser, device and website usage information
  • Cookie and similar technology information where applicable

Please only send photographs or other information that is relevant to your vehicle and repair enquiry.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • Submit a quote or contact form on our website
  • Upload photographs with a quote request
  • Contact us by telephone or email
  • Visit our workshop
  • Ask us to provide a quote or carry out repair work
  • Browse or interact with our website

Some technical information may also be collected automatically through our website platform, cookies and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Respond to enquiries
  • Review vehicle damage information and photographs
  • Prepare or discuss repair quotes
  • Contact you regarding your enquiry
  • Arrange vehicle bookings
  • Provide vehicle body repair and related services
  • Keep records relating to work carried out
  • Deal with questions, complaints or disputes
  • Maintain the security and proper operation of our website
  • Prevent or investigate misuse, fraud or security incidents
  • Meet our accounting, tax, legal and regulatory obligations
  • Improve our website and customer service

We will not use information submitted through a repair enquiry for unrelated purposes without an appropriate lawful basis.

4. OUR LAWFUL BASES FOR USING PERSONAL INFORMATION

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract or steps before entering into a contract
Where processing your information is necessary to provide a quote at your request, arrange a repair, carry out agreed work or manage our relationship with you.

Legitimate interests
Where processing is reasonably necessary for the operation and protection of our business, including responding to enquiries, providing customer service, maintaining records, improving our services and protecting our website and systems.

When relying on legitimate interests, we consider the impact on your rights and privacy. ICO guidance requires businesses relying on this basis to identify and explain their legitimate interests.

Legal obligation
Where we need to process or retain information to comply with applicable legal, tax, accounting or regulatory requirements.

Consent
Where we specifically ask for your consent, including for certain cookies or similar technologies where consent is required.

You can withdraw consent at any time where processing is based on consent.

5. WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

We may share information where reasonably necessary with trusted organisations that help us operate our business, including:

  • Shopify, which provides our website platform and hosting
  • Email, IT and communications service providers
  • Professional advisers such as accountants, legal advisers or insurers
  • Service providers assisting with the operation or security of our business
  • Government bodies, regulators, law enforcement or other authorities where required by law

We only share information where there is a legitimate business or legal reason to do so.

6. SHOPIFY AND SHOPIFY NETWORK INTELLIGENCE

Our website is hosted by Shopify, which provides the platform and technology we use to operate this website.

When you visit or interact with this website, Shopify may collect and process certain personal information on our behalf and, where applicable, for its own purposes.

Because Shopify Network Intelligence is enabled, Shopify may use information about your interactions with this website together with information from interactions with Shopify and other merchants to provide enhanced services. These may include improving website functionality, personalisation, analytics, security and advertising-related services.

Information may be shared with Shopify and other service providers located in countries outside the United Kingdom where necessary to provide these services. Appropriate safeguards are used where required by applicable data protection law.

Where consent is required for non-essential cookies or similar technologies, Shopify’s cookie banner is used to obtain and respect your consent choices. You can withdraw or change your consent choices where available.

You can learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy and manage certain privacy choices through the Shopify Privacy Portal.

Shopify specifically requires those disclosures when Network Intelligence is enabled, including mentioning cross-merchant interactions, international sharing, the Consumer Privacy Policy and the privacy portal.

7. PHOTOGRAPHS AND VEHICLE INFORMATION

If you upload photographs of your vehicle as part of a quote request, we will use them to help understand the damage and assess your enquiry.

Photographs may contain identifying information such as:

  • Vehicle registration numbers
  • Location details
  • People or other vehicles appearing in the background

We recommend only sending photographs that are relevant to the repair you are asking us about.

8. COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technologies to operate correctly, maintain security, understand website usage and provide website functionality.

Where UK law requires consent before placing a non-essential cookie or similar technology on your device, we will seek your consent.

You can also control cookies through your browser and, where available, our website cookie settings.

9. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period may depend on:

  • Whether your enquiry results in repair work
  • The nature of our relationship with you
  • Whether information is needed for customer service or dispute resolution
  • Accounting and tax requirements
  • Legal or regulatory obligations

When information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

10. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of sending or storing information electronically can be guaranteed to be completely secure.

11. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including:

  • The right to access personal information we hold about you
  • The right to ask us to correct inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to request restriction of processing
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing relies on consent

To exercise your rights, contact us using the details above.

We may need to confirm your identity before responding to a request.

12. COMPLAINTS

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this website with an updated revision date.

CONTACT

Tommys Bodyshop Glasgow
Finlay Motors Limited
Company No. SC865619

6 Dixon Place
East Kilbride
Glasgow
G74 5JF

Email: jason@tommysbodyshopglasgow.com

Registered office:
0/1, 95 Finlay Drive
Glasgow
Scotland
G31 2QZ